Technical Support
Open a ticket on our portal and our technical team will take care of your issue.
Frequently Asked Questions
How do I create my account on the support portal?
Go to atendimento.accesys.com.br, click "Create account" and fill in your details. Access is granted automatically after sign-up. There is no limit on accounts per company.
What are the support hours?
Standard support (commercial): Monday to Friday, 8am to 6pm. On-call for urgent and emergency issues: Monday to Friday 6pm–10pm, Saturdays 8am–10pm, Sundays and holidays 8am–6pm.
What are the response times (SLA)?
Response times depend on ticket priority: Critical within 15 minutes, High within 4 hours, Normal within 24 hours and Low within 48 hours. Set the correct priority when opening the ticket to ensure timely response.
How do I report a bug or technical issue?
Open a ticket at atendimento.accesys.com.br with the product name, version in use, and a detailed description. For emergencies outside business hours, call +55 (16) 3600-9885.
Can I use the mobile app to open tickets?
Yes. The TomTicket "Meu Suporte" app is available for Android and iOS. Open and track your tickets directly from your phone.
Does Accesys offer training for new users?
Yes. We provide in-person and remote training for implementation and new employees. Open a ticket on the portal or call +55 (16) 3600-9885 to schedule.
Open a Ticket
TomTicket Portal
Create your ticket, track its status and receive a response from our team directly on the portal. Sign-up is free and access is granted automatically.
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